Quality Control:
1) Each product quality will be checked and cleaned before packing.
2) Every step of production is carefully checked by our professional QC staff to ensure the        quality of our products.
3) When there is a problem, we will try our best to help customers.
 

Packaging and Shipping
1. Usually disassembly and packaging, customer packaging is welcome.
2. Each part adopts PE foam inner packing and professional corner guards.
3. Double-layer strong 5-layer carton for external use.
4. The carton is printed with customer logo and description, and the inner instruction manual is easy to assemble.
5. For parcel samples/rush shipments by air:
We offer as many shipping options as possible, including DHL, UPS, , FedEx, EMS, and Air.
6. For bulk shipping:
We have cooperated with our freight forwarders for many years and they can offer us competitive prices such as PIL, APL, OOCL, CSCL, MSC and CMA etc.
7. Import tax:
We can help you reduce and avoid import duties and declare low prices.

Warranty: 
We provide for this productProvided with TEN year warranty.
warranty period:
1. Under the terms of this warranty, if the product fails during normal use during the warranty period, Home Feel furniture will provide/return a new product for free according to the supporting documents.
2. In case of malfunction or damage caused by improper operation, rough handling or any other situation that does not meet our instructions, Home Feel furniture will provide new products, but all costs will be charged by you.

Our Service:
1. Your inquiries about our products or prices will be replied within 24 hours.
2. Well-trained and experienced staff answer your inquiries in fluent English.
3. Any custom furniture we can help you design and integrate into the product.
4 QC and Inspection: High-resolution photos are forwarded to you during and after production.
5. Our factory does the project. According to your office layout, our factory can design a beautiful and comfortable office environment.

Why choose us?
1. Advantages: Direct manufacturing factory, competitive price and quality control, we check all materials when we start mass production.
2. Professional advice to help you buy the products you want.
3. The professional export service team server is in the transaction.
4. Customized service is available, OEM business is welcome.
5, We will carefully check and test all product materials to make sure there is no damage and loss.
6. The success of our cooperation can be guaranteed because our company is a credible and honest partner.
 

How to place an order? 
1. Contact the designated item via email or trade manager.
2. Sign the contract and pay 30% deposit in advance.
3. Mass production.
4. Pay the balance after seeing the copy of the bill of lading.
5. Send original documents or deliver goods remotely.

How about LCL orders and FCL orders?
LCL means that the quantity of the order cannot reach a full 20FT container, the order period is EX-works (EXW), the seller just provides the product as the other party, but is not responsible for any other transaction process.

Patent certificate display
1. Products comply with ISO and RoSH standards, and a number of innovative technologies have been patented.
2. ISO14001:2004; ISO9001:2008; OHSAS18001:2007 certification.

Q1. Is there any discount?
A1. In the beginning, the prices we quoted were wholesale prices. Meanwhile, we will offer the best price according to the order quantity, so please tell us your purchase quantity when you inquire.

Q2. How long will it take to execute my order?
A2. It depends on the size and complexity of the order. Please let us know the quantity and code of the item so we can advise you on production planning.

Q3. Are you a manufacturer?
A3. Yes, we are a manufacturer/factory with nearly 13 years of experience.

Q4. How is the product warranty?
A4. Desk or workstation: at least 3 years; office chair or sofa: at least 3 years.

Q5. Are these materials harmful to health?
A5. We use E1 standard MDF in line with GB/T 11718-1999 national standard, as well as environmentally friendly China Resources and Aidoba coatings. Our furniture manufacturing system has passed ISO9001, ISO14001, OHSAS18001 certification, and the furniture is friendly to humans.

Q6. How much does the sample cost?
A6. Please contact our sales staff and tell them the model you need and they will check the sample cost for you. (1). If buying our regular products and the sample cost is less than 5% of the large order amount, the sample cost can be refunded to the customer after confirming the large order, and the freight is paid by the customer. (2) For customized samples, the sample fee will be quoted separately.

Q7. What are you serving?
A7. Our products include executive table series, workbench series, office screen series, work space partition series, conference table series, conference table series, cabinet series, office chair series, office sofa series, etc.

Q8. What are the payment terms?
A8: FOB, EXW, CFR and CIF are accepted.

Q 9. What is the MOQ?
A9.1). Long-term cooperative customers, MOQ is not limited. 2). If you are purchasing furniture for your own office use, we require a minimum amount of at least $2000.

Q10. Can you accept OEM or ODM orders?
A10: Yes, we can. Custom orders are also welcome.

Q11 Delivery time?
A11. 15~20 days for 1*20GP melamine products or office chairs and sofas; 20~25 days for 1*20GP veneer products.

Q12, how much is the shipping cost?
A12. This will depend on the size and shipping method of your shipment. When inquiring about shipping, I hope you can tell us details like code and quantity. Your favorable shipping method (sea or air) and your designated port or air port. We would appreciate if you could spare a few minutes to help us, as this will allow us to assess the cost based on the information provided.

Q13. Can I visit your factory?
A13. Of course, we are an office furniture manufacturer in Foshan City, Guangdong Province, China. If you are a bulk buyer and would like to see our in-house products, please contact us in advance and make an appointment with you.